Technical Support

Thank you for shopping with Hidden Beach.  Below are some Frequently Asked Questions regarding Techinical Support.

MP3 Download Questions


1. I'm an iPhone and iPad user, is it possible to download music on my device.

Yes, it is possible to download music on your iPhone or iPad.  However for iPhone and iPad users we suggest ordering from the Hidden Beach iTunes Store instead.

It is possible to place

2. I ordered the MP3 Version of an album, how do I download the entire album and add it to my music player?

After your purchase, please visit the DOWNLOAD section of your account where you can download the album compressed in ZIP and RAR file formats or each song individually. After you unzip the ZIP or RAR file (or download each song) you will be able to select the tracks and add them to your music library.

1. What is a RAR file and what do I do now?

The easiest way to open a RAR file is to double-click on it and let your PC decide which default application should open the file. If no program opens the RAR file then you probably don't have an application installed that can view and/or edit RAR files.

RAR files can be opened with any popular compression/decompression program, the free 7-Zip tool being one example. Any of these types of programs will decompress (extract) the contents of a RAR file and some may also have the ability to create RAR compressed files.


CD Ordering Questions